Frequently Asked Questions
The single sign on URL that is included in the email was implemented to assist external users who commonly forget their credentials due to using the system ...
Thu, 20 Jan, 2022 at 11:48 AM
To change an external email address you will need to: Log into ATLAS Click on the Manage Your Organisations Name button under Administration Click the Ext...
Thu, 20 Jan, 2022 at 11:48 AM
When you have finished editing a collaborative asset or resource it is very important that you exit the item by navigating away from it within PebblePad BEF...
Thu, 20 Jan, 2022 at 11:48 AM
If the account was manually created in the PebblePad Administration portal (or via our API) and the account doesn't appear greyed out when edited then ...
Thu, 20 Jan, 2022 at 11:48 AM
Yes. When the user signs up for an Alumni account they get to choose what username and email address they want to use. This email address can be the same as...
Thu, 20 Jan, 2022 at 11:48 AM
No. User details for externally authenticated accounts are provided by the authenticating system and are updated on login. This means that if a user wants t...
Thu, 20 Jan, 2022 at 11:48 AM
A user can create an Alumni account at any time. When the user chooses to do so, no changes will be made to the institutional account other than recording ...
Thu, 20 Jan, 2022 at 11:48 AM
In most cases you should click on the "Forgotten your username or your password" link under the login form. If you have forgotten your username, e...
Thu, 20 Jan, 2022 at 11:48 AM
The most common cause for file uploads not working are very large files being uploaded on a slow internet connection. While there is no file upload limit th...
Thu, 20 Jan, 2022 at 11:48 AM
Assets are things that you upload or create in Pebble+. You can upload any type of digital file using the Upload New panel on the homepage, from the Burger...
Thu, 20 Jan, 2022 at 11:48 AM