Frequently Asked Questions

What data is exchanged/obtained through LTI?
Depending on which LMS used the data sent to PebblePad can and will vary; below is a list of all the attributes that we actively consume as part of a typica...
Thu, 20 Jan, 2022 at 11:48 AM
Is your metadata provided by the UK Federation or supplied from your Service Provider?
Our production server metadata is available via the UK Federation and the Australian Access Federation but our test server isn't and the metadata will n...
Thu, 20 Jan, 2022 at 11:48 AM
What are your Staging/Production Service Provider entity IDs and metadata URLs?
Staging  Metadata: https://shibtest.pebblepad.com/Shibboleth.sso/Metadata Entity ID: https://shibtest.pebblepad.com/shibboleth-sp We are a member of t...
Thu, 20 Jan, 2022 at 11:48 AM
What attributes do you require to be released to populate a users account?
You will need to ensure you release the following attributes so we can populate the user's account information once they have been authenticated: eppn...
Thu, 20 Jan, 2022 at 11:48 AM
Do you support and other non-standard attribute mappings?
Yes. We support a number of additional attributes to allow integration with other SAML2 compatible identity providers, but this does not affect the Shibbole...
Thu, 20 Jan, 2022 at 11:48 AM
How are accounts created when authenticating we both LTI and ADFS?
Accounts are created as required either when a user logs into PebblePad for the first time (either ADFS or LTI) or when workspace membership are synchronise...
Thu, 20 Jan, 2022 at 11:48 AM
How are SSO accounts created if a user has not accessed PebblePad via the LTI? 
Accounts will be created when the user first logs into PebblePad. The system will take the details passed as part of the SSO request and then use them to po...
Thu, 20 Jan, 2022 at 11:48 AM
Will a user with an account created with LTI be able to login using the same username via the SSO login page? 
PebblePad is designed to work with multiple integrations. This is done by matching requests from different systems on the username. This means that as long ...
Thu, 20 Jan, 2022 at 11:48 AM
How do accounts sync when using SSO?
User accounts are not synced with with your Identity Provider, as IdP's do not provide a user directory to sync the details with. Instead the details ar...
Thu, 20 Jan, 2022 at 11:48 AM
I currently SSO into PebblePad from my LMS, why do I need to add a secondary method of authentication to use PebblePocket?
The reason for this is that in order to use PebblePocket the user must first link the app with their PebblePad account. When used in conjunction with a ...
Thu, 20 Jan, 2022 at 11:48 AM

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