PebblePad account management can be challenging because the user accounts are personal and private and stay with the user for the duration of their time at the organisation. They may be full of personal content, as well as course and assessed work, and users ideally want to continue to have access to this content after they leave the organisation. This means that accounts cannot be managed on a strictly cohort basis and simply be set to delete on a given date.

Account management can be done using the various tools within the PebblePad Admin portal or by using the PebblePad API to enable communication between your institution student management systems and PebblePad Admin. You can access further information about the API on the Account Management API page on the Community Site.

The document attached below provides an overview of PebblePad account management considerations and tools.